Accessing Media
After completing a flight inside of the Aloft (formerly Kittyhawk) app, all of your pictures and videos taken during the operation are saved to the SD card and accessible in the app in two sections.
Immediately after flight and from the notes/details screen, there is a "Media" button to view pics from that flight. You can browse the pics, save to your iOS device, or upload to the Aloft cloud (and later access securely from the web or anywhere on the Kittyhawk platform). You can also browse any media on the drone's SD card by going to Assets > Media. From here, you can also save to a device or upload to Aloft.
Note, to view media on the drone, you will need to be connected to the drone with the aircraft turned on.
DJI Import issues
One of the awesome features of the Aloft (formerly Kittyhawk) platform is the ability to import your flights from DJI Go into Aloft. This feature is available on all of our premium plans.
One of the questions we get is around problems successfully importing your DJI flights into Aloft as well as integrating DJI with Aloft.
Trouble integrating with DJI
Here are some steps you can take to troubleshoot:
- What is the Status of the DJI Integration?
- Does the app ask for credentials update?
- When you introduce your credentials to DJI Import integration, do you have any kind of error?
- Does the app show a popup?
If the DJI Import setup integration is correct, it could take some time for the flights to appear. If you're having trouble, try going through the DJI Import set-up again.
If you're having trouble connecting to DJI Go
This could be because the Aloft app is still open and working with the Remote Controller.
Make sure to close all the apps running in the background and restart the remote controller.
After that, try reopening Aloft or DJI Go4.
Updating your firmware
Many times, you could be experiencing these issues due to an out-of-date firmware on your DJI.
The fastest way to fix this would be to update your DJI's firmware. You can do this via the DJI Go App. Always make sure you're using the latest version of the DJI Go App
If you're still having trouble
Help us help you troubleshoot! Go ahead and send us a support request at support@aloft.ai, with the following info:
- The type of drone
- Your device type (iPhone, Pixel, etc)
- Your drone's firmware version
- Your Aloft app version
